Complaint Investigation Report

During interview with Client #2, Client #3, and Client #4 all stated that staff are respectful and speak to them in an appropriate manner. LPA asked Client #2, Client# 3, and Client # 4 if they have witnessed staff speak to other clients in an inappropriate manner all stated “No”.

Fourth allegation, Staff do not ensure clients receive bathing assistance. During interviews with Client #2, Client #3, and Client #4 all stated the staff assist them with their showers. Client #2 informed LPA that the staff assist C#2 with showers and diaper change C#2 indicated to LPA that at times C#2 does not like to shower however, has been making improvement according to C#2 IPP goals. Client #2, Client #3, and Client #4 all stated that minimal supervision is needed with showers, and that showers are every morning or during the night.

Fifth allegation, Staff do not ensure facility is kept free of malodors. LPA conducted a room inspection in Room #1, Room #2 (vacant), Room #3, and Room #4 and observed rooms to be clean and free of malodors. LPA inspected facility bathroom and observed client’s restroom to be clean and free of malodors. LPA conducted an overall inspection of the facility and observed facility to be clean and free of malodors.

Sixth allegation, Staff do not ensure provision of care is provided to meet client’s needs. During interviews with Client #2, Client #3, and Client #4 all stated that facility staff ensures that their daily needs along with care is always met. Client #2 stated that at times showers and diaper change can be a struggle as that is part of Client #2 behavior however, Client #2 stated that improvement has been made and staff helps Client #2 with redirection. Based on the evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Oliver Dineros at the end of the visit.