Complaint Investigation Report

For allegation, Staff do not assist clients with showering.

During interviews with clients, the client’s stated the staff assist them with their showers. C1 had informed LPA that the staff assist them with their showers due to (R) leg injury but before their injury they would shower everyday by themselves. C2 informed LPA they are independent with showers, but also informed LPA that C1 room smells like urine. C3 and C4 informed LPA that the staff showers them every morning.

During interviews with staff, the staff stated they provide showers to their clients. S1 informed LPA they shower their clients every day before breakfast. Administrator informed LPA that C1 would refuse assistance with their showers, but due to C1 recent leg injury C1 has allowed staff to assist with their showers.

During document review, LPA obtained consumer daily activity schedule, clients notes, and four(4) client's program plan..

Furthermore, S1 gave LPA a tour of the facility. During the tour LPA observed a strong odor of urine from C1 room. C1 was present and had informed LPA they refuse for their room to be cleaned. In addition, C1 stated they will allow staff to clean their room for the odor to leave.

For allegation, staff are sleeping in client’s beds.

During interviews with clients, the client’s stated they have not seen staff sleep in their beds. C2 informed LPA that staff have their own room by the kitchen where they can sleep.

During interviews with staff, staff stated they have not slept in client’s room.

In addition, during facility tour. LPA observed a bed in staff room.

Based on the evidence found during the investigation, the three (3) allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report was discussed and provided to Care Giver Soliman Co, along with a copy of the appeal rights.