Complaint Investigation Report

366413073-10-27-2023-56-AS-EMAN-CY3QD4-20231130110408

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/26/2023 and conducted by Evaluator Paola Guerrero

COMPLAINT CONTROL NUMBER: 56-AS-20231026150321

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Assistant Administrator Lauren Calvani and explained the purpose of the visit.

First allegation, Personal Rights. During facility visit when LPA asked facility Administrator for Resident #1 records it was discovered that Resident #1 is not a current resident at the facility but rather a resident at a Special Treatment Program (STP), located at building “A”. Facility Administrator at “Heritage Court Assisted Living” confirmed to LPA that Resident #1 (R#1), was never a resident at their facility. Based on the available information, LPA found that the complaint allegation is Unfounded.

Unfounded: A find of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted where this report was discussed, and a copy was provided to Assistant Administrator Lauren Calvani