Complaint Investigation Report

366413073-1-12-2023-56-AS-EMAN-CNCQHC-20230123111054

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/03/2023 and conducted by Evaluator Anna Bueno

COMPLAINT CONTROL NUMBER: 56-AS-20230103105041

Staff leave resident in bed for extended periods of time.

Licensing Program Analysts (LPAs) Anna Bueno and Michelle Echeverria conducted an unannounced visit to the facility to initiate the investigation of and deliver findings to the above mentioned allegation. LPAs identified themselves to assistant administrator Erika Montoya and discussed the purpose of the visit and elements of the allegation. The investigation included facility observations, resident and staff interviews, and records review.

It is alleged that Staff leave resident in bed for extended periods of time. Interviews with residents revealed that staff check on the residents regularly and residents use a call button for assistance. Records reviewed show that Resident 1 (R1) likes to be in bed most of the time. Interview with R1 confirmed they periodically go out to the community and that staff move them from their bed when requested. LPAs observed sufficient staff working with residents during today's visit. This allegation is therefore unsubstantiated.

A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Erika Montoya and a copy of this report was provided.