Complaint Investigation Report

LPA conducted interviews with four residents R#1 informed LPA that facility did not have hot running water for a few days however, hot water came on Monday 12/9/2024 at 9pm and it went off and came back again. R#1 informed LPA that facility did not announce the hot water issues or provided residents with other accommodations. R#2 and R#3 informed LPA that they were not aware that facility did not have hot running water and showered with cold water. R#4 informed LPA that facility did not have hot water and at one point facility completely shut off the water. LPA conducted a record review and discovered that the facility submitted a service request on 12/6/2024, regarding the on and off issue concerning the hot water. Facility administrator informed LPA that the facility had on and off water however, alternative accommodations were not provided for residents to accommodate their bathing needs. Based on the evidence along with the observation, the above allegation Substantiated.

Substantiated: A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Title 22 regulations, 87303 Maintenance and Operation, from division 6, chapter, article 6, is being cited on the attached LIC 9099 D.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided, along with a copy of the appeal rights. to Facility Administrator Ricardo Lara.