Senior Care Records.

Complaint Investigation Report

Hansen Residential Care, Upland04/25/2025Licence 361881267

Census3
Date signed04/25/2025 10:30:41 AM
The inspector’s account

Investigation also revealed that S1 was known to carry a black baseball bat. Investigation further revealed that the injuries sustained by C1 looked consistent to be caused by “an elongated blunt force object similar to a bat.” As a result of investigation, the allegation that staff hit C1 causing multiple bruising, similarly contusions, is substantiated.

A substantiated finding means that the allegation is valid because the preponderance of the evidence standard has been met. Licensee is cited per California Code of Regulations, Title 22. In addition, licensee is assessed an immediate civil penalty of five hundred dollars ($500) for violation that resulted in the injury or illness of a person in care. In addition, an additional review is being conducted and additional civil penalty may be imposed per Health and Safety Code 1548 (f)(1)(A).

Exit interview was conducted and copy of report was provided to Facility Licensee/Administrator Zoie Clarke. Appeal rights were explained, and copy was provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction