Complaint Investigation Report

361881267-6-19-2024-56-AS-EMAN-D6MU6D-20240627151810

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/29/2024 and conducted by Evaluator Paola Guerrero

COMPLAINT CONTROL NUMBER: 56-AS-20240229142606

Licensing Program Analyst (LPA) Paola Guerrero conducted an unannounced visit to deliver findings on the allegation listed above. LPA met with Facility Administrator Zoie Clarke and explained the purpose of the visit. The investigation consisted of interviews.

First allegation, Staff hit a resident. LPA conducted interviews with staff regarding staff hitting client in care throughout interviews all staff denied hitting Client #1 In addition staff also denied witnessing Client #1 getting hit by staff. LPA conducted interviews with clients where three out of one client denied getting hit or witnessing staff hitting Client #1. Due to the lack of corroborating evidence LPA has determined that the above allegation is Unsubstantiated.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Zoie Clarke.