Complaint Investigation Report

364700080-5-12-2025-47-HC-SDUU-DHGVMJ-20250609163337

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/08/2025 and conducted by Evaluator Jane Cong-Huyen

COMPLAINT CONTROL NUMBER: 47-HC-20250408145913

HCO is not providing services to client as contracted.

On 5/12/2025, Home Care Services Branch Enforcement Analysts (EAs), Jane Cong-Huyen and Mila Quinto conducted a complaint visit to deliver the finding for the above complaint allegation. Upon arrival, EAs met with the licensee, Rachel Davis.

The Department has investigated the complaint with the allegation listed above. Based on staff interviews and review of evidence: contract agreement, care plan, care logs, client’s billing statement, and client notes of the incident date; EAs concluded that there was not enough evidence to show that the organization has violated the above allegation. The client was billed for few specific hours under administrative time spent to locate another HCA to cover the night shift on 4/4/25-4/5/25 which was interrupted by an altercation between the HCA and the client’s family member. Therefore, based upon the information gathered, the billing for those specific hours were justifiable and the above allegations is found to be UNSUBSTANTIATED.

EAs concluded the visit with an exit interview and provided a copy of this report (HCS9099) along with appeal rights (HCS9058) to the licensee, Rachel Davis.