Complaint Investigation Report

Second allegation, Staff handled resident in a rough manner. Regarding the second allegation “Staff handled resident in a rough manner” LPA conducted interviews with staff regarding the above allegation and staff denied handling resident[s] in a rough manner in addition, staff also denied witnessing staff handle resident[s] in a rough manner. LPA conducted an interview with Resident #1 who denied staff handling resident[s] in a rough manner. Resident #1 also denied witnessing or hearing staff handling residents in a rough manner. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility House Manager Lakisha Shamburger at the end of the visit.