Complaint Investigation Report

Second allegation, Staff verbally abused resident. LPA conducted interviews with resident[s] pertaining to the allegation “staff verbally abused resident” during interviews with residents 4 out of 5 residents denied being verbally abused by staff in addition, four out of five residents also denied witnessing staff verbally abuse resident. LPA conducted interviews with staff and all staff denied verbally abusing resident along with witnessing staff verbally abuse resident[s] in care. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility LVN Norma Villacis.