Complaint Investigation Report

361880948-12-11-2025-56-AS-NBRN-DWGLEG-20260730084131

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/08/2025 and conducted by Evaluator Becky Mann

COMPLAINT CONTROL NUMBER: 56-AS-20251208154905

Staff yelled at staff in the presence of clients

Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Ann Clark, Administrator, and discussed the purpose of the visit. The investigation consisted of LPA observations, pertinent record reviews and interviews with staff and clients.

The allegation that staff yelled at staff in the presence of clients. LPA interviewed four (4) staff, and they denied yelling at another staff in the presence of clients. The four (4) staff have not witnessed another staff yelling at staff in the presence of clients. LPA interviewed four (4) clients, and they have not witness staff yelling at staff in their presence.

Based on evidence obtained during this investigation, the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed, and a copy of this report was provided to Ann Clark, administrator at the conclusion of the visit.