Complaint Investigation Report

It is alleged that staff engaged in a verbal altercation with a resident in care. Resident interviews revealed that there was observation of staff speaking to residents in a loud tone, it is not known what specifically was said or the reason for it, only that the volume of the voice was as loud as yelling. Staff reported a verbal altercation between a resident and staff. It was reported that the resident was the aggressor and may have been under the influence. Police were contacted and made a visit. Police determined there was no action to be taken due to the resident's behavior.

Based on observations and interviews, these allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, where this report was reviewed, discussed then provided facility representative.