Complaint Investigation Report

In addition to Social Security R1 reports that they are receiving disability benefits and according to documentation provided by the facility to R1 indicates they are responsible for an additional $20.00 monthly charge. Based on conflicting information regarding the allegation of resident's fees were increased without proper notice, we have found the allegation to be unsubstantiated. Although the allegation may have happened or is valid: there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative.