Complaint Investigation Report

The second allegation is staff did not ensure that resident was accorded dignity while hygiene needs were met. LPA interviewed R1, R4, R5, and R6 and residents stated they had not experienced staff not according them dignity while hygiene needs are being met. LPA interviewed five (5) out of five (5) staff and interviews with staff revealed that staff are according resident dignity while assisting with hygiene needs. Staff stated that they always keep the door closed and there is a double door that is always secured and providing privacy. LPA was unable to identify R7 on the shower log. This agency has investigated the complaint alleging that staff did not ensure that resident was accorded dignity while hygiene needs were met is Unfounded.

The third allegation is staff do not follow resident's special diet. LPA interviewed seven (7) out of seven (7) residents in care. Interviews with residents revealed that some residents do have special dietary needs and the staff are following the doctors directive and other residents do not have any special diets. LPA was unable to identify R7 as a resident in this facility, by reviewing the resident roster for the last three (3) months. LPA interviewed five (5) out of five (5) staff. Interviews with staff reveal that staff do follow resident's special diet. Interview with staff revealed that staff are following residents dietary needs. This agency has investigated the complaint alleging that staff do not follow resident's special diet is Unfounded.

The fourth allegation is staff do not ensure resident's blood sugar is checked before medication administration. LPA interviewed resident in care. Interviews with residents revealed that staff do conduct regular Blood Pressure/Blood Sugar check before administering medication. LPA was unable to identify R7 as a resident in this facility, by reviewing the resident roster for the last three (3) months. LPA interviewed five (5) out of five (5) staff. Interviews with staff reveal that staff always ensure that residents blood pressure and blood sugar is checked prior to medication being dispensed. Staff also, stated the facility maintains a log for residents blood pressure and blood sugar readings. The staff stated R7 is not and have not been a resident in this facility. This agency has investigated the complaint alleging that staff do not ensure resident's blood sugar is checked before medication administration is Unfounded.