Complaint Investigation Report

Additionally staff interviewed stated that at the time the complaint was received, the facility was not using the dining area for meal service due to COVID restrictions. Staff stated all residents were served in their room at this time and only caregivers bringing meals into the residents room. Based on the above, the allegation was found to be unsubstantiated. preponderance of the evidence standard has not been met.

Regarding “staff are not assisting residents”, it was alleged that residents that were residing in room #48 were being neglected by staff. It was also alleged that staff would “goof around” instead of assisting the residents LPA spoke with administrator who stated Resident #1 (R1) was residing in room #48 at the time the complaint was received. Administrator stated they could not recall if another resident was residing in this room at the time. LPA interviewed current administrator and past administrator who stated they did not have any concerns with staff not doing their work at this time and not attending to the residents. Current administrator Kim stated that care giving staff has turned over from 2020. LPA interviewed R1 who stated no concern to the LPA. Therefore, the allegation was unable to be corroborated and found to be unsubstantiated.

Findings that are unsubstantiated mean that the preponderance of the evidence standard has not been met.

An exit interview was conducted where this report was reviewed and provided to Administer, Tae Kim.