Complaint Investigation Report

361880660-1-26-2023-56-AS-NBRN-CNVPHG-20230209101955

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/20/2023 and conducted by Evaluator Anna Bueno

COMPLAINT CONTROL NUMBER: 56-AS-20230120084812

Staff do not prevent a resident from smoking in the facility.

Licensing Program Analysts (LPAs) Anna Bueno and Michelle Echeverria conducted an unannounced visit to the facility to initiate the complaint investigation and deliver findings on the above allegation. LPAs met with administrator Tae Kim who was informed of today’s visit. The investigation consisted of physical observations of the facility, interviews with relevant parties, and review relevant records.

The allegation is Staff do not prevent a resident from smoking in the facility. LPAs reviewed a copy of a written warning issued to Resident 1 (R1). Resident interviews revealed that the facility has a policy for no smoking inside the building. Furthermore, Resident 2 (R2) interview disclosed that staff quietly and individually spoke to residents who smoke tobacco about the facility house rules. LPAs observed R1 smoking in their outdoor patio with their door partially open. LPAs observed several "NO SMOKING" postings inside and outside the facility and LPAs did not smell tobacco in the building. This allegation is therefore UNSUBSTANTIATED.

A finding of unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with marketing director Rosalie Arreola and a copy of this report was provided.