Complaint Investigation Report

After evaluating R1's condition and needs in the hospital, the facility determined that they would still not be able to meet R1's needs and were concerned that R1 would end up in the same condition, requiring emergency medical care, should they readmit R1 to the facility.

LPA Colvin reviewed Title 22 Regulations regarding Eviction Procedures and confirmed that the facility's Admissions Agreement was in line with Title 22 regarding under what circumstances the facility may issue an eviction notice to a resident. Additionally, the facility continued to abide by the Admissions Agreement, which was signed by R1, wherein they re-evaluated R1 in the hospital to determine if R1's needs/condition had changed, and if the facility would now be able to provide adequate care for R1. The facility determined that they would still not be able to meet R1's needs, and therefore decided not to readmit R1 as of March 6, 2020. The facility's Admissions Agreement expressly states that if a resident is in the hospital and the facility determines that they will not be able to provide sufficient care for the resident at the facility, that they will not readmit the resident back to the facility at that point. This agency has investigated the complaint alleging unlawful eviction. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted where this report was discussed. A copy of all reports and forms were provided to Marketing Director Janet Oliver during the exit interview.