Complaint Investigation Report

It is alleged that staff prepare meals resident are unable to consume. LPA interviewed (3) three staff members and four (4) residents. LPA interview with staff revealed that three (3) out of three (3) staff stated that the residents enjoy the meals and they have not heard any complaints. 3 out of 3 staff stated they ask resident what they would like to eat and encourage residents input on the menu. LPA interviewed four residents in care and it was revealed that four out of four resident were satisfied with the food options and staff provide different meal options. Based on interviews with residents and staff the allegation is UNSUBSTANTIATED.

Based on the information above, the allegations are unsubstantiated. A finding of UNSUBSTANTIATED means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report LIC9099 and LIC9099C was discussed, and a copy was provided to Caregiver Malik Salem.