Complaint Investigation Report

LPA discussed the impact of locking the resident's food supply. To prevent resident's access to their food supply is a violation of the regulations. LPA and Administrator discussed the staffing of the facility; in that securing the resident's food supply should not be used as supervision in the evenings. The facility should have staff available to provide supervision of food services during the day and at night. LPA and Administrator discussed methods of staffing to provide additional supervision in the evenings. LPA requested the Administrator unlock the pantry doors during the visit. LPA did observe Administrator unlock the pantry doors to give residents in care access to the food supply. Additionally, LPA observed fresh fruits on the resident dining table. Staff report the fruits is made available to residents as a snack.

Based on observations and interviews with residents and staff, we have substantiated the complaint allegation as valid and that a violation has occurred based on the preponderance of available evidence. A copy of this report along with appeal rights are being reviewed with, and provided to the facility representative. Please see LIC 9099D.