Complaint Investigation Report

It is alleged that the facility has pests. LPA toured the facility in and out and made no observations of pests; or evidence of a pest control problem. LPA did tour resident rooms and observed that residents do keep open containers of food in their rooms. Staff interviews revealed that they see pests, but not very often as the staff regularly spray the facility with pesticides; both inside and outside. Residents shared that they may have seen a few insects, but not enough to say it is an issue, because staff spray.

It is alleged that staff speak to residents inappropriately. During staff interviews, LPA observed that staff do have heavy accents. All staff denied experiencing difficulty speaking to residents. Staff denied ever speaking to or having knowledge of staff speaking inappropriately to one another. All residents, deny witnessing any staff speak to residents inappropriately.

Based on observations, interviews and review of records, we have found the complaint allegation is unsubstantiated, although the allegation may have happened or is valid: there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative.