Complaint Investigation Report

It is alleged that the facility has an insufficient food supply for the number of residents in care. LPA observed the facility’s refrigerator and freezer to have an abundance of food such as, milk, eggs, loaves of bread, single serve meals, frozen pizza, and fresh fruits all accessible to residents in care. LPA observed an additional deep freezer in the facility’s garage to be full of meats in bulk. Meats such as ground beef, hot dogs, whole chickens, pork chops. LPA observed the facility’s pantry stocked with non-perishable food items and canned goods. All food observed were found good in quality and within good standing of expiration dates.

It is alleged that the Facility does not have enough staff on grounds to supervise and care for clients. According to staff interviews, the facility did lose two employees in February / March 2023. To make up for the loss of two staff, the Administrator and Facility Manager were able to get the shifts covered themselves or have another staff member cover. Staff does not recall a period, when the facility was short on staff. All residents in care, agree that when assistance is needed, it is provided in a timely manner. A review of resident records revealed that none of the residents in care require one on one supervision at this time. LPA was reviewed the staff schedule and observed that it is complete as regulated.

Based on observations, file reviews and staff and resident interviews, we have found the complaint allegation is unsubstantiated, although the allegation may have happened or is valid: there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative.