Complaint Investigation Report

The missing item of (R1) was confirmed as being returned. The seven (7) interviews conducted with outside parties said that they were informed of the rate change by mail or phone call and that the new charges wouldn’t go into effect until 1/2023.

Therefore, based on interviews, observations and records reviewed, the six (6) allegations listed above are deemed Unsubstantiated. A finding that a complaint is Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of the report and appeal rights were provided to XXX at the conclusion of the visit.