Complaint Investigation Report

361880786-6-6-2024-56-AS-EMAN-DVBTUV-20260623150256

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/29/2024 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20240529094451

Staff did not ensure residents call buttons are working.

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Heidi Charette, Executive Director and explained the purpose of the visit.

Regarding the allegation, staff did not ensure residents call buttons are working, call buttons were inspected at random in separate wings of the facility. The signal system button in room 100 was tested and observed to be non-operational.

Based on LPA observations, the allegation is Substantiated. A finding that the complaint is Substantiated means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where reports (LIC9099&LIC9099-D) were discussed and a copy with Appeal Rights was provided at the conclusion of the visit.