Complaint Investigation Report, 03/14/2022 — Summerfield of Redlands, Redlands CA

361880786-5-13-2025-56-AS-KCLS-DGXT2T-20250523142117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/10/2022 and conducted by Evaluator Javier Prieto

COMPLAINT CONTROL NUMBER: 56-AS-20220310135429

Facility does not have an Administrator/Executive Director for a long time and no designated substitute.

Lack of staff at the facility to assists residents in care.

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegations. LPA Prieto me with Executive Director Charette and explained the elements of the complaint.

Allegation #1 - LPA Prieto met with Executive Director (ED) Charette (S1) who has been at this position for over three years. LPA obtained "Designation of Facility Responsibility form (LIC308) designating Business Office Manager (S2) as designated ED in her absence.

Allegation #2 - LPA Prieto reviewed eleven (11) resident's Medical Administration Records (MAR) log which reveal that resident's are receiving their medication as prescribed. No discrepancies were found during this investigation regarding missing or over medicating of residents.

Allegation #3 - LPA Prieto obtained facility staff roster that shows facility is fully staffed. Interview with Executive Director states the facility is more that sufficiently staffed to meet the needs of the residents in care. LPA interviewed S3, S4, S5 and S6 who stated residents are cared for in groups and specific times so that they are aware of where the residents are at the facility. LPA interviewed residents #1 (R1), R2, R3, R4, R5, R6 and R7 all stating there is sufficient staff who care for their needs.

Based on the information obtained there is not enough evidence that to support the allegations made in this complaint. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Charette and a copy was left at the facility.