Complaint Investigation Report

The allegation alleged Facility staff did not provide assistance in meeting resident's medical needs. Administrator clarified that R1 received care from Innovage PACE, which manages all transportation to medical appointments. It was reported that R1 sustained an elbow skin injury on September 3, 2024, after an overnight home visit. Administrator promptly contacted Innovage for medical treatment. R1 was treated on September 5, 2024. Records show that R1’s elbow fracture was diagnosed by September 9, 2024, and was seen by a Nurse Practitioner on September 19, 2024.

Therefore, the alleged allegations have been determined Unsubstantiated. Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Administrator Marsie Marcos.