Complaint Investigation Report

Allegation 3: Staff did not ensure resident was showered. LPA reviewed records showing that the facility maintains a resident shower schedule. LPA interviewed R1 who stated that sometimes they may receive one of two showers due to availability of staff. Interviews with other residents revealed that they are consistently receiving their showers.

Allegation 4: Staff are not treating R1 with dignity. LPA reviewed records showing that R1 has cognitive impairment. Interview with R1 revealed that some staff are not as pleasant as others. LPA interviewed several residents who stated that staff do not use inappropriate language towards them or other staff. Interviews with Staff 1 and Staff 2 deny using inappropriate language with residents or witnessing other staff verbally abuse any resident.

Based on the information obtained during this investigation, findings for the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove alleged violations did or did not occur. An exit interview was conducted with Administrator Mahan and a copy of this report was provided.