Complaint Investigation Report

Three (3) out of three (3) staffs interviewed reported that they ensure that their clients' dental needs were met however, when LPA Brown asked Staff #1 when were the clients at the facility last seen by a dentist and also requested for the dentist contact information, S1 did not provide the requested information to LPA Brown during the visit on 01/26/2024.

The second allegation indicates that Staff did not safeguard client’s personal belongings. LPA Brown obtained evidence to corroborate the allegation above. Through the information gathered during the investigation, it was confirmed by observations and interviews that staff are not safeguarding clients' personal belongings at the facility. Four (4) out of Six (6) clients interviewed reported that staff did safeguard their personal belongings. Three (3) out of three (3) staffs interviewed reported that they are safeguarding their clients personal belongings. S1 reported to LPA Brown "If something is missing, they must come to us and we will try to recover it." During the visit on 01/26/2024, LPA Brown reviewed documents and observed that the facility does not have a Theft and Loss Policy. During the visit on 01/31/2024, S3 confirmed no Theft and Loss Policy at the facility.

Based on LPA Brown's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore, the allegation of Staff did not ensure client's dental needs were met (Allegation #1), Staff did not safeguard client’s personal belongings (Allegation #2) are SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 6 is being cited on the attached LIC9099D.

An exit interview was conducted where this report (LIC9099), LIC9099D and Appeal Rights were discussed and provided to Administrator Irene Capili .