Complaint Investigation Report

361880724-1-27-2023-18-AS-KCLS-CNLVUM-20230131154459

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/14/2020 and conducted by Evaluator Bernadette Allen

COMPLAINT CONTROL NUMBER: 18-AS-20200714091013

Licensee did not answer communications promptly and appropriately

Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver the findings for the above complaint conducted by Naisha Kendrix.

During the investigation LPA conducted 5 interviews. An interview revealed staff disconnected the facility's phone on 7/13/2020 from 6:15 PM - 9:15 PM. LPA found that the phone was disconnected by staff on more than one occasion between 7/12/2020 -7/18/2020 during the hours of 6 pm - 8 am. A friend of a resident attempted to contact them but was unable to speak to them due to the phone being disconnected. The facitliy failed to provide access to a telephone to receive confidential calls.

Based on LPA’s observations and interviews which were conducted by Naisha Kendrix, the preponderance of the evidence standard has been met, therefore the above allegation is found to be Substantiated, California Code of Regulations Title 22 is being cited on the attached LIC 9099D.