Complaint Investigation Report

During this investigation, LPA Nickolas discovered through interviews with staff and residents that the facility had changed its smoke breaks policy. The facility has reduced the number of smoke breaks residents are allowed to have in response to residents not smoking in the designated smoking area.

Based on the evidence gathered during the investigation, the above allegation is Substantiated. A finding that the complaint is Substantiated means that the allegation(s) is valid because the preponderance of the evidence standard has been met.

An exit interview was conduct were a copy of this report (LIC 9099), LIC 9099D, and appeal rights were discussed and provide.