Complaint Investigation Report

366400732-6-17-2025-56-AS-NBRN-DLZTK2-20250930144713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/20/2024 and conducted by Evaluator Sarina Ramirez

COMPLAINT CONTROL NUMBER: 56-AS-20240920100027

Facility Director encourages staff to falsify reports about the facility.

Staff handle client(s) in rough manner while in care.

Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegations. LPA met with Program Director Candace Smith and discussed the purpose of the visit.

Regarding allegation #1, LPA conducted four (4) staff interviews, all whom denied falsifying reports or lying to licensing.

Regarding allegation #2 , LPA conducted five (5) client interviews, all whom stated staff do not handle them in a rough manner. LPA conducted four (4) staff interviews all whom deny handling clients in a rough manner, nor have they seen other staff handle clients in a rough manner.

Based on LPA's observations, record reviews, and interviews, the above allegations are unsubstantiated. This means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed, and a copy was provided to Program Director Candace Smith at the conclusion of the visit.