Complaint Investigation Report

Regarding allegation #4, LPA interviewed five (5) clients, all whom stated staff do not financially abuse clients.

LPA interviewed four (4) staff, all whom denied financially abusing clients, clients only bring money to the facility when they have lunch outings, their change and receipt are provided back to clients.

Based on LPA's observations, record reviews, and interviews, the above allegations are unsubstantiated. This means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed, and a copy was provided to Program Director Candace Smith at the conclusion of the visit.