Complaint Investigation Report

Second allegation: Staff harass resident. Regarding the allegation LPA conducted interviews with C#2 and C#3 LPA went over the alleged allegation with C#2 and C#3 and both denied being harassed or mistreated by staff. In addition, C#2, and C#3 both denied witnessing staff harass clients in care. LPA conducted an interview with Staff #1 LPA went over the alleged allegation with S#1 and staff informed LPA that they have not witnessed harass clients in care.

Third allegation: Staff tried to hit resident. Regarding the allegation stated above LPA conducted interviews with C#2 and C#3 LPA went over the alleged allegation with C#2 and C#3 and both clients denied staff hitting or mistreating clients in care. In addition, during interviews with C#2 and C#3 both also denied witnessing staff attempting to hit or mistreat clients in care. LPA conducted an interview with S#1 LPA went over the alleged allegation with S#1 and S#1 informed LPA that staff does not mistreat or hit clients in care. In addition, S#1 informed LPA that they have not witness staff attempt to hit or mistreat clients in care. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated.

Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Aprillelyn (Aprille) Panaligan at the end of the visit.