Complaint Investigation Report

Review of facility records revealed that the facility self-reported the incident to the Department on December 4, 2023. Review of S1’s personnel record did not reveal any corrective actions for inappropriate conduct with clients. Interviews with internal and external sources did not reveal that S1 had spoke inappropriately to C1 nor did the interviews reveal that S1 touched C1 inappropriately.

Based on interviews and records review, the investigation did not yield a preponderance of evidence to conclude that staff spoke inappropriately to client in care and staff touched client in an inappropriate manner. Based on the foregoing, the allegations are unsubstantiated. This finding means that although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Executive Director Jackie Vasquez and Program Manager Shabana Usman, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.