Complaint Investigation Report

366402567-12-22-2023-56-AS-KCLS-DAGPT4-20241028113515

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/21/2023 and conducted by Evaluator Magda Malcore

COMPLAINT CONTROL NUMBER: 56-AS-20231221113756

Facility faucets used by clients for personal care do not deliver hot water.

Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced complaint visit to the facility. LPA met with Djarnette Green, Program Director, and discussed the purpose of the visit.

Regarding the allegation, facility faucets used by clients for personal care do not deliver hot water, the Program Director stated that the facility has not had hot water since 12/13/23. On 12/14/23, a service maintenance was conducted; however maintenance was not able to fix the water temperature due a possible hot water heater issue which requires property management assistance. On 12/21/23, The Program Director stated that their business manager was going to email property management as facility still has no hot water. LPA tested the hot water in (3) handwashing facilities, which tested at no higher that 69 degrees F.

Based on LPA observations, interviews, and document review, the allegation is Substantiated. A substantiated finding means that the preponderance of evidence standard has been met. A deficiency is being cited in accordance with California Code of Regulations.

An exit interview was conducted where reports LIC9099/LIC9099-D were discussed and copies with Appeal Rights were provided to the Program Manager at the conclusion of the visit.