Complaint Investigation Report

Regarding the allegation staff speak inappropriately to a resident; interviews with R1 and R2 state that staff does not speak to residents in an inappropriate manner. Interview with S1 states that residents are not spoken to in an inappropriate manner. Interview with Administrator states that language use by resident's and staff have been addressed and found not to be inappropriate.

Regarding allegation that Licensee does not accommodate resident with a comfortable bed; LPA observed client in question bed and found that all beds, for each resident are full size, double pillow top with memory form. None of the residents in the home require a special needs bed.

Based on the information obtained there is not enough evidence that staff do not ensure that a resident's needs are met during the night , s taff speak inappropriately to a resident and Licensee does not accommodate resident with a comfortable bed. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Administrator Brlitich and a copy was left with the facility.