Complaint Investigation Report

364700157-10-1-2025-47-HC-SDUU-DP6QGQ-20251208110953

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/24/2025 and conducted by Evaluator Jane Cong-Huyen

COMPLAINT CONTROL NUMBER: 47-HC-20250924120250

Home Care Aides do not have a fingerprint clearance.

On 10/1/25, Home Care Services Branch Enforcement Analyst (EA), Jane Cong-Huyen conducted an investigation visit regarding the above complaint allegation. EA met with the designee, Joyce "JJ" Garcia.

During today's inspection, EA conducted interviews, reviewed files, and gathered information.

Based on interviews conducted and information gathered: staff roster, fingerprint clearance roster; the preponderance of evidence standard has been met showing one of the Home Care Aides has been working with clients prior to having fingerprint clearance, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.23 is being cited on the attached LIC 9099D.

EA concluded the visit with an exit interview and a copy of this report will be provided along with appeal rights to the designee, Joyce "JJ" Garcia, via email.