Complaint Investigation Report

Client #1-3 also informed LPA that during their outing staff did not make any residents sleep on the floor. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Caregiver Serrena Ornelas at the end of the visit.