Complaint Investigation Report

Based on the information obtained there is not enough evidence that staff are not following COVID protocol, staff are not meeting the needs of COVID Positive residents, residents are not being served meals in a timely manner due insufficient staffing, residents are not being assisted with feeding in a timely manor due to insufficient staffing, residents are not being assisted with toileting in a timely manner. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.