Complaint Investigation Report

Second Allegation: Facility staff yelled at residents.

Seven(7) out of Seven (7) residents stated that facility staff have never yelled at the residents and are always helpful and kind to them. Five (5) out of Five (5) facility staff stated that staff never yelled at residents, they do speak loud sometime due to some residents hearing issues but never yelled at the residents in care.

Third Allegation: Facility staff did not meet residents' incontinence care needs.

Seven(7) out of Seven (7) residents stated that facility staff has always met residents’ incontinent care needs. Five (5) out of Five (5) facility staff stated that staff did meet residents' incontinence care needs and assist residents in daily activities of living.

Fourth Allegation: Facility staff did not ensure residents had clean bed sheets.

Seven(7) out of Seven (7) residents stated that facility staff always ensure that residents have clean bed sheets . Five (5) out of Five (5) facility staff stated that staff did ensure that residents have clean bed sheets and linen and change it weekly or as needed.

Fifth Allegation: Resident sustained an unexplained injury in care.

Seven(7) out of Seven (7) residents interviewed reported having no knowledge of the specific individual who sustained an unexplained injury while under the care of staff. Five (5) out of Five (5) facility staff stated that residents are being looked after well and staff contact emergency services whenever a resident is injured or requires immediate assistance.

Residents expressed a consistent belief in the facility’s safety procedures, noting that staff members reliably contact emergency services whenever a resident is injured or requires immediate assistance.

Sixth Allegation: Resident not accorded dignity in personal relationships with staff.

Seven(7) out of Seven (7) reported that facility staff consistently maintain high professional standards. These residents characterized their interactions with the staff as being defined by dignity, respect, and a genuine commitment to quality care. Five (5) out of Five (5) facility staff stated that it never happened that any resident not accorded dignity in personal relationships with staff.