Complaint Investigation Report

Second Allegation:- Staff unlawfully evicted a resident.

During a review of records, LPA Singh confirmed that no admission agreement had been signed by Resident 1 or their family with facility representatives. Facility Administrator Elen Markosyan and House Manager Joseph Walker stated that the family was not signing the paperwork since resident#1 moved in on 1/22, during the resident's stay, Resident#1 experienced a blood sugar spike that required hospitalization. Subsequently, the family informed the facility that Resident 1 would not be returning, noting that the facility had issued a notice of non-payment and required residency agreement to be signed on 1/27 but never issued a formal eviction letter to the resident.

Based on the evidence found during the investigation, the allegations listed above Staff did not ensure the facility met the fire safety requirements and Staff unlawfully evicted a resident are deemed

UNSUBSTANTIATED . A finding that the complaints are UNSUBSTANTIATED means although the

allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted with Facility and a copy of this report LIC9099, 9099C were provided to the Administrator, Elen Markosyan, and House Manager, Joseph Walker at the conclusion of the visit.