Complaint Investigation Report

Second Allegation :-Facility did not give/seek proper care.

LPA Singh conducted interview with Denise Naulls-Jordan, facility Resident service Director who stated that facility staff ensures that residents are given proper care and supervision an d also documented in needs and services logs.

Third Allegation :-Facility charged resident family additional fees for next level care of service with out providing it.

LPA Singh conducted interview with facility Resident Service Director who stated that facility staff follows the policies and procedures when a resident is assessed and level of care is determined keeping in mind change of condition, falls and activities of daily living(ADL's). According to Resident Service Director Denise Naulls-Jordan, Facility maintains complete transparency with the family and Power of Attorney(POA) for the resident. Discussions and meetings are held with the resident's Power of Attorney (POA) and family. The family are fully informed about the changes in the resident's condition and the necessity of upgrading their care. Residents families are in complete agreement with both the increased level of care and the financial adjustments before moving forward with resident's level of care and financial adjustments.

Resident#1 has not been identified in the complaint submitted to the department so these allegations are Unsubstantiated.

Based on the evidence found during the investigation, the allegations listed Resident sustained injuries and was not reported to family, Facility did not give/seek proper care and Facility charged resident family additional fees for next level care of service with out providing it, is deemed UNSUBSTANTIATED . A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

An exit interview was conducted, and this report (LIC9099) was discussed and provided to Denise Naulls-Jordan-Resident Service Director , facility representative.