Complaint Investigation Report

Allegation 3: Staff did not respond to resident's calls for help

Interviews were conducted with six (6) staff members who said that residents are always responded to when help is needed and residents that are in their memory care unit are never left alone because of their level of care. During the visit LPA observed residents in care being assisted by the staff.

Allegation 4: Staff interrupted resident’s sleep

LPA attempted to interview two (2) residents who could not confirm or deny that staff interrupts their sleep because of not being oriented. Resident 1 (R1) The resident in question could not be interviewed because they no longer live at the facility. The six (6) interviews with the staff said that residents are never forced to be assisted with continence needs they are asked first before assistance is provided.

LPA toured the facility including the kitchen, and LPA observed that there was fresh fruit being provided to the residents and six (6) staff members were interviewed who said that there has never been a time when rotten fruit was given to residents. The five (5) interviews conducted with the residents who deny that rotten fruit was provided to them.

Based on the investigation interviews, documentation, and observations the above findings are Unsubstantiated. A finding of unsubstantiated means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy was provided to LeeAnne Hefner at the conclusion of the visit with the appeal rights.