Home Care Organization Evaluation Report

Enforcement Analyst (EA), Jane Cong-Huyen with the Home Care Services Branch (HCSB), attempted to conduct an onsite inspection visit. EA was unable to meet with the licensee nor the designee. Business operating hours are from 9:00am – 1:00pm, Wednesdays. EA called the HCO several times and was able to speak to Regina Carter via telephone, but she stated she and the designee were unable to meet EA for the inspection today.

Due to the absent of the licensee/designee, EA was unable to review any personnel records/files for staff and Home Care Aides, including insurance documents, posted license and business hours.

Since the licensee/designee is unable to be present for today's inspection visit and unable to make records available for review; deficiency is being cited and noted on the attached licensing report (809D). EA explained this to Regina Carter via telephone and a copy of this report (HCS809 & HCS809D) and appeal rights were provided via email to HCO. Licensee/HCO representative will sign this report and return to EA for the record.