Complaint Investigation Report

364700065-9-3-2024-47-HC-CTIS-D9GLVF-20240926090526

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/30/2023 and conducted by Evaluator Gabriella Chavez

COMPLAINT CONTROL NUMBER: 47-HC-20230130122455

Staff Services Analyst (SSA) Gabriella Chavez spoke with Sondra Cradduck, Licensee, of The Living Room- Senior Home Care to discuss the above allegation.

SSA Chavez, spoke with Licensee, Sondra Cradduck, on 6.24.24 over the phone and conducted an interview.Cradduck denied any financial abuse by self or any employed home care aides.Cradduck was forthcoming and cooperative throughout the investigation process. Cradduck submitted a copy of the client contract that requested by SSA Chavez for review. Due to the information gathered and relationship between the client and Licensee there is not tangible proof that financial abuse occurred. Financial abuse was never reported to Law Enforcement/Adult Protective Services (APS).

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.