Complaint Investigation Report

Second allegation: Licensee is not providing services to resident as agreed to in the Admission Agreement. Regarding the allegation, LPA conducted a file review pertaining to Client #1 upon record review LPA discovered that on several occasions Client #1 responsible party was providing transportation to client’s medical appointments because facility was unable to provide transportation for C#1. LPA conducted a review of C#1 admission agreement and discovered that based on client’s basic needs and services the facility will provide clients medical transportation at no cost. LPA conducted an interview with Staff #1 pertaining to the allegation and S#1 informed LPA that apart from him no one at the facility has a driver’s license to drive. LPA conducted an interview with S#2, S#3, and S#4, who informed LPA that they currently do not have a drivers license and are not able to drive.

Third allegation: Licensee is not ensuring that recreational activities are provided for resident(s) in care. Regarding the allegation LPA conducted an interview with S#1 pertaining to the alleged allegation. During the interview with S#1 LPA observed that facility did not have an activities calendar posted in common area. S#1 informed LPA that residents attend Day Program and go on outings while at Day Program. S#1 informed LPA that C#2 is on a wheelchair and facility does not have a wheelchair adaptive vehicle that can accommodate C#2 during recreational activities. S#1 informed LPA that facility provides activities to all clients at the facility.

Fourth allegation: Licensee is retaining a resident with a higher level of care need. Regarding the allegation LPA conducted a walkthrough of the facility during the walkthrough LPA observed C#2 to be on a wheelchair. LPA conducted an interview with S#1 who informed LPA that Client #2 is unable to walk and utilizes a wheelchair. S#1 further explained that IEHP conducts all non-emergency (medical appointments), transportations to C#2. In addition, S#1 informed LPA that in case of an emergency involving C#2 facility will contact fire department which will then transport C#2. LPA continued the inspection and discovered that three out of three staff are not eligible to operate a vehicle. Furthermore, LPA observed that facility does not have a wheelchair adaptive vehicle that can meet C#2 needs. Based on the evidence gathered during the investigation, the above allegation is Substantiated. A finding that the complaint is Substantiated means that the residents’ is valid because the preponderance of the evidence standard has been met. Title 22 regulations 87468.1 (a)(2), Personal Rights General of Residents in All Facilities from division 6, chapter, article 6, is being cited on the attached LIC 9099 D.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided, along with a copy of the appeal rights to Facility Administrator Antonio Sanchez.