Complaint Investigation Report

366427078-10-12-2022-56-AS-EMAN-CKCMZP-20221019100324

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/29/2022 and conducted by Evaluator Anna Bueno

COMPLAINT CONTROL NUMBER: 56-AS-20220829161750

Staff member physically abuses residents.

Licensing Program Analyst (LPA) Anna Bueno conducted an unannounced visit to the facility to deliver findings on the above allegation. LPA identified herself to DSP Sigmond Manalo who was notified of the reason for today’s visit. The investigation included records review, LPA observations, and staff, client, and witness interviews.

The allegation is Staff member physically abuses residents. Client 1 (C1) alleges that Staff 1 (S1) hits Client 2 (C2) and Client 3 (C3). Records reviewed show that C1 and C2 have documented histories of making false statements. Staff interviews deny hitting and/or witnessing another staff hit any clients. Client interview reveal that staff do not hit client. LPA observed client making verbal threats to each other but responded to staff verbal redirection. Based on the available information, we have found the complaint allegation to be UNSUBSTANTIATED.

A finding of unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report was discussed with, and a copy was provided to Mr. Manalo at the conclusion of the visit.