Complaint Investigation Report

growth. Records reviewed revealed an inspection was conducted by an engineering contractor on July 21, 2020. The contractor found no signs of water intrusion, odors or mold in the basement. The contractor also conducted moisture readings which constituted a dry condition. Regarding the allegation " Facility not following proper reporting requirements", it was alleged that staff were discouraged from calling the police when residents were exhibiting dangerous and aggressive behaviors without first notifying the Senior Director of Operations. Interviews were conducted with eight (8) staff. All eight staff interviewed reported they are not required to provide prior notification to anyone in order to call 911 for emergency situations. Regarding the allegation " Facility staff are unqualified", it was alleged that the facility Clinical Coordinator was not a licensed clinical social worker as required. Interview with Program Director Daniels revealed although the Clinical Coordinator position is no longer utilized by Helping Hearts California LLC, the position never required a licensed clinical social worker nor are Program Directors required to be a licensed clinical social worker.

Regarding the allegation " Clients have been left unattended", it was alleged that residents have AWOL'd from the facility and returned to the facility without consequence. All eight (8) staff interviewed reported residents have never been left unattended at the facility. Per Title 22 regulations, residents have the right to leave the facility when desired and consequences for doing so are not permitted. Regarding the allegation " Staff falsifying documents", it was alleged that facility staff have been directed to falsify documents during an audit. All eight (8) staff interviewed reported they had never been directed to falsify documentation at the facility. Regarding the allegation " Staff violates residents rights", it was alleged that residents were not permitted to have staff support with helping to cut, style, or groom their hair. It was further alleged that staff yell at residents. Eight (8) of eight (8) residents interviewed reported they had never been yelled at and do receive assistance with grooming and/or hygiene if needed.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted and a copy of this report was provided.