Complaint Investigation Report

Staff interviews indicated that they never made inappropriate comment to a resident and no incident happened at the facility that staff made inappropriate comment towards a resident. During the visit on 12/14/2023, LPA Brown observed no staff making inappropriate comments to residents.

The second allegation indicates Staff yelled at resident. Interviews with residents pointed out that no staff at the facility yelled at them. Interviews with residents revealed that the staffs at the facility are all nice and all staffs are assisting them with their needs. Interviews with staffs revealed that no staff at the facility yells at resident and there's no incident that happened at the facility that a staff yelled at resident. R1 reported to LPA Brown that no staff at the facility yelled at R1. During the visit on 12/14/2023, LPA Brown observed no staff yelling at residents.

Based on interviews, observations and records review, the allegation Staff made inappropriate comment towards resident (Allegation #1) and Staff yelled at resident (Allegation #2) are UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, where this report (LIC9099) was discussed and provided to Licensee/Administrator Ebraheem Hamed.