Complaint Investigation Report

364700132-1-26-2026-47-HC-SDUU-DR8MDL-20260212083117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/15/2025 and conducted by Evaluator Jane Cong-Huyen

COMPLAINT CONTROL NUMBER: 47-HC-20251215224432

HCO is not providing services to client as contracted

On January 26, 2025, Home Care Services Branch (HCSB) Enforcement Analyst (EA) Jane Cong-Huyen met with licensee, Emilee Bernardo, for the purpose of a complaint visit regarding the above allegations.

During the investigation, EA conducted interviews, reviewed staff and client list, client service agreements, client care plan/assessments, call logs, and other information pertaining to the above allegations. Through investigation, there was not enough proof to show that the HCO is providing medical services to clients nor the services were not provided as contracted to client in care. There is not a preponderance of the evidence to prove that the alleged violations have occurred, therefore the above allegations are found to be UNSUBSTANTIATED. No violation cited during today's visit.

Exit interview conducted and a copy of the report and appeal rights were provided to licensee, Emilee Bernardo, via email.