Complaint Investigation Report

The second allegation indicates Facility is charging for extra services not accorded to resident. Interviews with residents indicated that the facility is not charging extra services not accorded to resident and they were never aware of an incident that happened at the facility that the facility charge extra services not accorded to resident. Interviews with staffs also indicated that the facility is not charging extra services not accorded to residents. Moreover, staffs interviews revealed that what's really happening at the facility is that the staffs are providing additional services to Resident #1 (R1) because R1's very particular of what R1 likes at the facility and the staffs wants R1 to be happy at the facility.

The third allegation indicates Facility did not evaluate resident needs during pre-admission. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Interviews with residents indicated that staffs at the facility evaluated their needs and completed a Pre-Admission Appraisal upon moving in at the facility. Staffs interviews revealed that the facility evaluates all residents needs during pre-admission and it's completed by either the Executive Director or the facility nurses. During the visit last 06/13/2023, LPA Brown reviewed R1 facility records and obtained R1's Pre-Admission Appraisal.

The fourth allegation indicates Facility electrical wiring is in disrepair. Residents interviews indicated that the facility electrical wiring is not in disrepair and resident interviews also revealed that there's no broken electrical sockets in their bedrooms. Staffs interviews indicated that the facility's electrical wiring is not in disrepair and staffs interviews revealed that if a residents' electrical socket's broken due to a resident pulling their electronic charger, the broken electrical socket will be repaired the same day but there's no incident that happened at the facility that the facility's electrical wiring is in disrepair.

The fifth allegation indicates Facility denied visitors entry to visit residents. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Interviews with residents indicated that the facility never denied their visitors entry to the facility to visit them and even during the time that there was power outage at the facility, their visitors were never denied entry at the facility to visit them. Interviews with staffs indicated that visitors at the facility are allowed entry 24 hours and they never denied any visitors entry to visit residents even when there was a power outage at the facility.